Direct Call Routing - tecnologika.com

Direct Call Routing - tecnologika.com Direct Call Routing - tecnologika.com

Direct Call Routing Explained

Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans Serving as an extension of Microsoft Teams. Enabling end-users to make internal calls, as well as external calls through the PSTN whenever and wherever they like, on any device. Allocation of UK and international DDIs extends your reach even further, ensuring your employees and customers are always connected. The best bit… it is all delivered via your existing Teams client – no additional apps or complicated setup processes required. CTA: Contact us today to find out how to start using Direct Call Routing

Direct Call Routing Explained

As with any relationship you need different things at different times, we get involved when you need us:

Transact

Buying made simple. We love speaking to our customers no matter how small the requirement. Ready to Buy?

Scope
& Design

We provide no obligation scoping calls to understand your requirements and build the perfect solution.

Implement
& Support

If you are short on resource or time, we can help deliver your project and offer ongoing support.

Professional Services

Based on people’s presence, calls will be redirected to available staff ensuring customers never wait

Text to Speech - After deciding on an auto attendance message, you can also set the language the system will read the message in.

Voice Control - By offering voice control during the greeting and menu message, it’s easier to contact the correct. department or person.

Out of hours support - Set up business hours within the system add the procedure that will be followed for after-hours calls

To reduce the stress of transferring calls, you can ‘park’ a call and give the call recipient a ‘park’ number which they use to answer the call

Attended/Blind Transfer -Consult with a call recipient before you transfer a call.

Call Queue Customised music on hold and greetings

Protect yourself from Fraud with in-built tools

Inclusive call minutes to 01,02, 03 and 07 numbers and Inbound call control on every telephone number as standard

Communication Made Simple

Any business using Office 365 and Microsoft Teams as their unified communications tool can implement Direct Routing for Microsoft Teams as their preferred provider for voice and benefit from cost savings, increased functionality and support for migration.