Direct Call Routing – tecnologika.com Direct Call Routing - tecnologika.com

Direct Routing for Microsoft Teams

Connect your PBX to Microsoft Teams in minutes, with ongoing support, enhanced call control features and carrier grade infrastructure.

Direct Call Routing Explained

Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans Serving as an extension of Microsoft Teams. Enabling end-users to make internal calls, as well as external calls through the PSTN whenever and wherever they like, on any device. Allocation of UK and international DDIs extends your reach even further, ensuring your employees and customers are always connected. The best bit… it is all delivered via your existing Teams client – no additional apps or complicated setup processes required. CTA: Contact us today to find out how to start using Direct Call Routing

Contact Us

Direct Call Routing Explained

Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans Serving as an extension of Microsoft Teams. Enabling end-users to make internal calls, as well as external calls through the PSTN whenever and wherever they like, on any device. Allocation of UK and international DDIs extends your reach even further, ensuring your employees and customers are always connected. The best bit… it is all delivered via your existing Teams client – no additional apps or complicated setup processes required. CTA: Contact us today to find out how to start using Direct Call Routing

Contact Us

As with any relationship you need different things at different times, we get involved when you need us:

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Transact

Buying made simple. We love speaking to our customers no matter how small the requirement. Ready to Buy?

Request a Quote
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Scope
& Design

We provide no obligation scoping calls to understand your requirements and build the perfect solution.

Contact a Product Specialist
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Implement
& Support

If you are short on resource or time, we can help deliver your project and offer ongoing support.

Professional Services

Based on people’s presence, calls will be redirected to available staff ensuring customers never wait

Text to Speech - After deciding on an auto attendance message, you can also set the language the system will read the message in.

Voice Control - By offering voice control during the greeting and menu message, it’s easier to contact the correct. department or person.

Out of hours support - Set up business hours within the system add the procedure that will be followed for after-hours calls

To reduce the stress of transferring calls, you can ‘park’ a call and give the call recipient a ‘park’ number which they use to answer the call

Attended/Blind Transfer -Consult with a call recipient before you transfer a call.

Call Queue Customised music on hold and greetings

Protect yourself from Fraud with in-built tools

Inclusive call minutes to 01,02, 03 and 07 numbers and Inbound call control on every telephone number as standard

Communication Made Simple


Any business using Office 365 and Microsoft Teams as their unified communications tool can implement Direct Routing for Microsoft Teams as their preferred provider for voice and benefit from cost savings, increased functionality and support for migration.

Receive a Quote

Communication Made Simple

Any business using Office 365 and Microsoft Teams as their unified communications tool can implement Direct Routing for Microsoft Teams as their preferred provider for voice and benefit from cost savings, increased functionality and support for migration.

Receive a Quote

Solutions

Simplicity

Full control of outbound call presentation regardless of location

Retain numbers important to your business regardless of any relocation

Remove cost and complexity of existing telephone system

Security

Protect from on-site failures with network divert on DDI basis

Protect your business against fraudulent calls

Improved resilience across the entire estate

Collaboration

Promote remote and flexible working

Capability to add new users within minutes

Ability to increase call capacity quickly and easily